Customer Service

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Answers to the most frequent questions that our customers have are provided below, for detailed requests please contact us using the Contact Us button above, and a representative will be glad to assist you within 24 hours.

Who is Drexel East Enterprises LLC (DEX)?
Drexel East is a leader in yarn and fabric products. Staffed 24 hours, seven days a week by dedicated personnel in Drexel East's headquarters in New York City, New York, and in offices worldwide, Drexel East has created a network of trade and export/import operations and the professionals engaged in ensuring its efficiency and productivity. DrexelEast.com contains resources that can provide you information about our company, its operations, and how you can explore trade opportunities with our company. The site is updated continuously so please visit us often to check for updates or new products.

What are the products that Drexel East Enterprises specialize in?
We specialize in all yarn and fabric products, from man-made to natural and blended products. We are confident that we can help with your yarn and fabric product needs. Please view special product categories using the product link buttons listed above, contact us using the Contact Us button above for specific inquiries.

Is there a minimum quantity that I need to order?
Our customers sometimes need only a few pounds/kilograms of products, either for testing or analysis or when they start a new product range. We are happy to service such requests, so please contact a customer service representative to inquire about your particular product needs and if minimum quantities are applicable.

What is the annual production/supply capacity of DEX?
We service most of our clients with as much product quantity as they need, from a few pounds/kilograms to many thousands of pounds/kgs. Please feel free to talk with a customer service representative using the Contact Us link above to inquire about your particular request and minimum/maximum quantities.

How do I enquire about a product?
We have extensive resources on this website to help you with your product requests. However, we are glad to provide any assistance that you may need in your particular product need for an existing or experimental product. Please contact us using the Contact Us button above, and a representative will be glad to discuss your product needs with you.

Do you provide samples for evaluations?
We can provide you samples for most of our products. Please inquire with a representative about the specific product, sample quantities, any minimums or any charges applicable.

How do I place an order?
Once you are ready to place your order, please contact us using the Contact Us link above so that we can start working on the contract/purchase agreement and related documentation and start producing your order.

How do I pay for an order?
We accept most forms of payment, including personal checks (from US based companies and individuals), cashier’s checks and money orders, credit cards, Telegraphic Transfer, Letter of Credit (depending upon product and quantity) etc.

How will my product be shipped?
We ship products using reputed domestic and global shippers, such as FedEx, UPS, DHL, freight carriers etc. Please discuss your specific shipping preferences with a sales representative and we will be glad to include your preferences while ordering.

How long does it take for my product to be shipped after I place an order?
Product shipping depends on product availability, shipping preferences, distances, production lead times etc. We strive to deliver goods within the shortest time periods, so you can rest assured that we will process your order promptly.

How do I look for a career with DEX?
Please follow the Browse current Job openings link above and we will be glad to look at your profile and discuss how we can provide an exciting career opportunity to you and how you can join our energetic team.

How can my firm become a partner with DEX?
Please contact us using the Contact Us button above, and we would be glad to discuss partnership requirements/proposals with you or your firm.

How can I find further help?
We value our customers, as much as we value their comments and suggestions. Please use the Contact Us page to inquire about our company or help with preparing an order, specific product/trade inquiries, and trading resources including preferred shipping companies and export/import regulations in the international markets that we serve.